A written agreement
for each project.
These general terms sit alongside the written quote for your project. If a quote contains a more specific delivery date, revision allowance or payment schedule, that project-specific term applies.
Scope and acceptance
Work begins after the scope, deliverables, deadline, price and payment arrangement are confirmed. Material outside that scope is quoted separately.
Delivery
Delivery depends on receiving complete and accurate materials on time. A changed brief, missing data or a late response can change the delivery schedule.
Payment
Your written quote confirms the currency, total service price and payment stages. Any bank or currency-conversion charges imposed by your own provider are separate. We do not add a surcharge for paying with PayPal.
Cancellation and refunds
Before work begins, a paid project may be cancelled. Any transaction cost deduction must be permitted by the applicable payment and consumer rules and disclosed before payment. After work begins, any refund reflects the portion of the agreed scope that has not yet been completed. Send cancellation requests through our WhatsApp contact; we will confirm the work completed and the refund calculation against your written quote. This policy does not limit your rights under applicable consumer law.
Follow-up
Included follow-up is limited to the period and number of rounds stated in the quote. A new brief, new document or substantially changed research question is separate work.
Results
Feedback and tutoring are professional support, but assessment remains the decision of the school and examination body. No particular grade, admission result or teacher response is guaranteed.
Independent service
IBvia is an independent academic support service and is not affiliated with or endorsed by the International Baccalaureate Organization.
Last updated: 6 October 2026
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Share the service and deadline you are considering. The exact scope and terms will be written into your quote.